Last week’s TableTalk was about doing more with less in the restaurant industry. This week we are focused
on the needs of current hotel employees because keeping them in place saves money versus recruiting and
training new staff. With the right training and tools, you can do more with less staff.
With all of the changes that COVID-19 has brought to the hotel industry, the need for frequent staff training
remains high. In addition to providing new standards of service to their guests, hotel workers need to be
regularly reassured that their safety is a management priority. They need a clear sense of what to do
if they are exposed to a guest who’s sick, when to quarantine and for how long, and what the hotel’s return-to-work policy is.
Earlier this week, Hotel Management published “How Hotels Can Leverage OperationalTechnology for Recovery” that will help you with:
Integrating Flexible Scheduling
Optimizing Your Labor Management
Cost Effective Budgeting
Increase Staff Motivation
And, again, recognizing that it’s way more cost effective to motivate current staff, than to findtrain new employees, consider implementing one or more of these ideas:
Give Clear Growth Parameters
Use Guest Survey Cards
Offer Capacity Bonuses
Reward with Rooms
If you still need to bring on additional staff after adopting some of the above recommendations, be sure to
pay generous referral bonuses to staff members who help recruit new personnel. They can be a tremendous
asset to a hotel’s Human Resources department.
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