Tuesday, May 11, 2021

Hospitality Hiring Crunch: Part 2 - Hotels

Last week’s TableTalk was about doing more with less in the restaurant industry.  This week we are focused

on the needs of current hotel employees because keeping them in place saves money versus recruiting and

training new staff.  With the right training and tools, you can do more with less staff.

Staff Training

With all of the changes that COVID-19 has brought to the hotel industry, the need for frequent staff training

remains high.  In addition to providing new standards of service to their guests, hotel workers need to be

regularly reassured that their safety is a management priority.  They need a clear sense of what to do

if they are exposed to a guest who’s sick, when to quarantine and for how long, and what the hotel’s return-to-work policy is.

Improve Technology

Earlier this week, Hotel Management published “How Hotels Can Leverage OperationalTechnology for Recovery” that will help you with:

  • Integrating Flexible Scheduling

  • Optimizing Your Labor Management

  • Cost Effective Budgeting

Increase Staff Motivation

And, again, recognizing that it’s way more cost effective to motivate current staff, than to findtrain new employees, consider implementing one or more of these ideas:

  • Give Clear Growth Parameters

  • Use Guest Survey Cards

  • Offer Capacity Bonuses

  • Reward with Rooms

  • Involve Staff

If you still need to bring on additional staff after adopting some of the above recommendations, be sure to

pay generous referral bonuses to staff members who help recruit new personnel.  They can be a tremendous

asset to a hotel’s Human Resources department.



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